November 17 2020

Burlington Police Welcome New Civilian Dispatcher

By: Rich Hosford

The Burlington Police Department welcomed a new civilian dispatcher on Monday night to take the spot of a woman who has done the job for over three decades. 


At the recommendation of Chief Michael Kent, Town Administrator Paul Sagarino appointed Melissa Neiman, of Lowell, as the department’s newest dispatcher. 


Kent said 20 people were interviewed for the position and that Neiman rose to the top after an “intense interview process.” She has a Bachelor’s in Sociology/Criminal Justice from Keene State College and a Managing Human Resources Certificate from Northern Essex CC. Her last position was as a Human Resources Specialist with the City of Nashua, NH. 


“She comes very highly recommended by the interview panel,” Chief Kent said. “I think she will be a good fit.”


The Board of Selectmen voted unanimously to waive the normal 15 day waiting period for new hires. 


Kent said Neiman will be taking the place of Gail Fay, a 31-year-veteran of the department as a dispatcher.  


“Gail Fay has been with us for over 31 years with the town and will be retiring in January,” he said. “She will be missed. She brings a lot of calm and common sense on the other side of the phone when she is called.”


Members of the board welcomed Neiman to town and also thanked Fay for her years of service. 


“First let me congratulate and thank Gail Fay for her years of service with the police department,” Selectman Mike Runyan said. “I’ve known her the entire time she’s been there and she’s done a great job.” 


“I would like to congratulate Gail on her retirement,” Selectman and retired police detective Jim Tigges said. “Police officers go on different calls but dispatchers are on all the calls. Gail has done a tremendous job and I thank her for her years of service.”


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