November 16 2016

Eversource Warns of Scammers Falsely Claiming to Company Representatives

By: BNEWS

Don’t get fooled by scammers falsely claiming to be from your energy company. 

 

Eversource said on Twitter they have heard complaints from customers of people either calling or coming to the door claiming to be representatives of the company threatening customers to pay bills they don’t owe. The scammers will threaten to cut of the customer’s electricity or natural gas.

 

Another tactic is to offer a bill credit or discounted rate if a customer provides their account number or other information. 

 

Those in person often have uniforms and can be very aggressive when demanding potential victims pay up. 

 

Eversource says that if anyone gets a call or a visit from someone claiming to be one of their employees that seems suspicious call them at (800) 592-2000

 

More from Eversource: 

 

IMPORTANT FACTS YOU NEED TO KNOW


  • - Eversource representatives never ask for instant payment in person or over the phone.

  • - Eversource representatives do not require the use of prepaid debit cards (such as Green Dot MoneyPak, Vanilla or Reloadit).

  • - Eversource representatives never request customers meet at a payment center, such as a department or grocery store, to make a payment.

  • - Eversource does not solicit door-to-door or on the phone on behalf of third-party energy suppliers.

  • -Eversource representatives always carry company-issued photo identification and will always provide it when asked.

  • - Contractors working for Eversource always carry documentation explaining the nature and location of their work.

  • - Customers who are scheduled for disconnection due to nonpayment receive written notice via the U.S. mail which includes the actions they can take to maintain service.

  • - Eversource almost never makes unsolicited house visits. Exceptions might include accessing, maintaining, or ensuring the reliable and safe operation of our equipment.

  • - If you’re not sure the person is an Eversource employee, call us. We’ll be glad to verify if work is scheduled at or near your home or business and the identity of the employee.

 

WHAT YOU CAN DO TO PROTECT YOURSELF


  • - Always verify whether these callers are legitimate by asking for some basic information about your account. Our representatives will always be able to provide the name on the account, the account address, and the exact past due balance.

  • - Never immediately pay, regardless of what the caller knows about your account or offers as an incentive. If they are requesting an immediate payment using a third-party service, at another location or via a prepaid debit card, hang up immediately and contact us directly to verify your account status.

  • - If you are suspicious, hang up and call us at 800-592-2000. Also, please report this to your local law enforcement.

  • - Never wire money to someone you don’t know – regardless of the situation. Once you wire money, you cannot get it back.

  • - Do not accept offers from anyone, including those claiming to be Eversource employees, to pay your bill or provide any other service for a fee.

  • - Do not click on links or call numbers that appear in unexpected emails or texts – especially those asking for your account information. If you click on a link, your computer could become infected with malware, including viruses that can steal your information and compromise your computer.

 
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